How do I contact Customer Service?

Customer Service will be available starting October 7, 2015, from Realauction. Website: Website: www.realauction.com Address: 861 SW 78th Avenue, suite 102, Plantation, Florida 33324 Phone: 877.361.7325 Customer Service Email:[email protected] Office Hours: Weekdays 7 a.m. to 4 p.m. MST You may also contact the Adams County Treasurer's Office; Gina Maldonado, 720.523.6772 or email [email protected]. Our office hours are 7 a.m.

When do I have to pay for a successful bid and what happens if I don't?

Funds to cover all winning bids must be authorized on the website by November 7, 2015 by 5 p.m. MST. If payment is not posted by that time, the lien will be awarded to the next highest bidder. If you fail to pay for liens purchased, the County may revoke future bidding privileges §39-11-116, C.R.S.

What happens in case of a tie bid?

In the case of a tie, the winner will be selected at random by the auction software. The process used to select the random winner has been certified by an independent third party.

What is Proxy bidding?

On the bid screen, auction participants enter the maximum premium amount they are willing to pay. At the close of a batch when winners are determined, the system will automatically enter bids on your behalf until you are either the highest bidder OR the maximum premium dollar amount that you entered has been reached.

How does the bidding work?

On the bid screen, each auction participant enters the maximum dollar amount over the lien face amount that they are willing to pay. This dollar amount is referred to as a "premium". Bids must be entered in whole dollars (no cents). To enter a bid at face value, you would enter a $0 premium amount. At the closing of each batch, the auction software evaluates all bids and the lien is awarded to the highest bidder provided he or she has a sufficient amount of deposit with the county at that time.

Our Mission: To responsibly serve the Adams County community with integrity and innovation.